Accessibility statement

Air France is committed to making its websites, intranet, extranet, software, mobile applications, and self-service terminals accessible, in accordance with the European Accessibility Act, Directive (EU) 2019/882.

Digital accessibility commitments

Air France is committed to making its websites and mobile app accessible to everyone, to provide the best possible travel experience, starting with an accessible digital experience for all passengers, including those with disabilities.  

To achieve this, Air France follows the Web Content Accessibility Guidelines (WCAG) 2.2, level AA.  

However, Air France recognizes that its website and mobile app are not yet fully compliant with accessibility requirements and is actively working to address the remaining issues as part of its accessibility improvement program. The main known accessibility issues relating to the website are described in the section below. 

Website accessibility gaps identified

Air France has identified accessibility gaps across its website. These include issues affecting the compatibility of assistive technologies, as well as limitations on keyboard access and focus indication. Identified accessibility gaps include:

  • Inconsistent treatment of decorative and informative images
  • Insufficient contrast of informative graphical elements or text against background
  • Inconsistent ability for the user to adapt content to their own preferences (such as line height, font size, zoom without 2-dimensional scrolling)
  • Interactions with keyboard that result in loss of focus, or unexpected placement of focus
  • Changes in language not indicated in source code, or content not properly localized Inconsistent heading hierarchies
  • Lack of proper grouping and labeling of some form fields
  • Status messages (such as errors) not always properly conveyed to assistive technologies
  • PDF documents are not always properly tagged for accessibility

This list may not be exhaustive and intended to represent the range of accessibility issues that Air France has identified through external audits and internal testing.

Air France recognizes that these issues can adversely impact the ability of people with disabilities and/or using assistive technologies to have a barrier-free engagement with its website. Air France is working to remediate these issues by implementing better accessibility processes throughout the company.

Mobile application accessibility gaps identified

Based on internal accessibility assessments, Air France recognizes that its mobile application do not yet fully meet all applicable accessibility requirements..

The issues identified to date include:

• Incomplete support for screen readers, including VoiceOver and TalkBack, in certain screens or user flows.

• Incomplete support for text resizing and Dynamic Type / large text settings in certain parts of the applications.

• Missing, insufficient, or inconsistent accessible labels and hints for some interface elements.

• Issues affecting logical navigation, focus management, or reading order in more complex journeys.

• Certain color contrast and visual perception issues.

• Other defects affecting compatibility with assistive technologies in specific contexts.

Air France has already implemented a number of accessibility improvements and remains committed to addressing the remaining issues through an ongoing remediation program.

Statement preparation

This statement was prepared on September 22, 2024, and updated on June 26, 2026. 

Feedback and contact information

We are committed to meeting our accessibility targets and are working to improve some of these criteria. Have you encountered problems in accessing a service or content on our website or app? Do you have any suggestions for improvement? Please contact us and describe your problem in an email to the following address: mail.digital.accessibility@airfrance.fr 

We aim to ensure the highest quality experience for all our passengers. If you require any assistance at the airport or during your flight, our staff are on hand to ensure you have everything you need to guarantee a stress-free trip.   

View our assistance services 

Formal complaints

1. You have identified one or more violation(s) of the digital accessibility regulations (accessibility barriers, failure to comply with reporting obligations, etc.) on this website.  

2. You have contacted us to let us know.  

3. You have not received a satisfactory response. 

Then you have the option to: 

Contact the national body in your EU Member State responsible for monitoring, reporting, and enforcing the implementation of the European Web Accessibility Directive. 

 To do so, you can consult the official list of national organizations: 

Web accessibility in EU countries - national monitoring bodies | Shaping Europe’s digital future