General Conditions of Sale for Seat Options

The terms and expressions used in the present General Conditions of Sale are defined as follows: "Air France": Société Air France, a limited liability company incorporated under French law, with a registered office at 45 rue de Paris, F-95747 Roissy CDG Cedex, France, and registered with the Registry of Commerce and Companies of Bobigny under number 420 495 178. “Air France flight”: Long-haul, Medium-haul and Short-haul flights, with an Air France flight number and operated by Air France, allowing you to book a Seat Option. "Business Cabin": area aboard the aircraft for customers who have purchased a Business fare ticket.  "Customer": an individual person of the age of majority with a reservation in the Economy cabin holding an e-ticket and wishing to reserve a Seat Option. Air France advises all persons with reduced mobility who have special travel needs, notably those requiring more leg room, to contact SAPHIR services (via the "Contact us" section of our website) prior to reserving a Seat Option. "Duo Seat" : seat in the Economy Cabin on Long-Haul Flights, located

"Economy cabin": area aboard the aircraft for customers who have purchased an economy fare ticket. "Extra legroom seat": seat in the Economy Cabin that offers more legroom than standard seats and that can be reserved by the Customer as defined by the present Conditions. Extra legroom seats can be located:

"General Conditions of Sale" or "Conditions" or "Present": the present Conditions defining the General Conditions of Sale for a Seat Option. "Long-Haul Flight": a Long-Haul Flight with an AF flight number and provided by Air France, offering the opportunity to reserve a Seat Option. "Medium-Haul Flight": a Medium-Haul Flight with an AF flight number and provided by Air France, offering the opportunity to reserve a Seat Option. "Premium cabin": area aboard the aircraft located between the Business and Economy cabins for customers who have purchased a Premium fare ticket. "Price" :  "Price": prices are shown in euros* and are per person, all taxes included. The price of a Seat reservation depends on the Seat Option selected by the Customer and varies depending on travel dates, destination and seat area. * Or the equivalent amount in local currency on our websites. The price is rounded to the nearest whole unit and varies according to exchange rates, which are revised twice per year. "Seat at the front of the cabin": seat located in the first 2-4 rows of the Economy Cabin (except for flights operated by Airbus 340 aircraft). The location and number of these seats depend on the aircraft type. "Seat Option" or "Seat Options": opportunity offered to Customers to reserve a Seat Option under the present Conditions, subject to availability. "Short-Haul Flight": a Short-Haul Flight with an AF flight number and provided by Air France, offering the opportunity to reserve a Seat Option. "Websites": Air France websites accessible through www.airfrance.com

2.1 A Customer may purchase a Seat Option, subject to availability on Air France Flights:

2.2 A Customer traveling on a Flying Blue award ticket can reserve a Seat Option after purchasing their ticket, in the "My Bookings" or during the online check in process. 2.3 A Customer traveling on a group ticket can reserve a Seat Option during the online check-in process and at certain interactive kiosks or check-in counters at certain airports. 2.4 On Short- and Medium-Haul Flights, only the "Extra Legroom Seat" Option is available. 2.5 This Option cannot be booked online when purchasing the ticket in the following cases:

3.1 Customers can pay for the Seat Option using one of the following payment cards: American Express, Mastercard/Eurocard, Visa, Diners, UATP, JCB. 3.2 Seat Options can be paid in cash at Air France ticket offices. 3.3 After purchasing their ticket, Flying Blue members can use Miles to pay for their Seat Option in the "My Bookings" section of our websites. 3.4 Blue Credits can be used to pay for Seat Options. BlueBiz members can use their Blue Credits to pay for the Seat Option in the "My Bookings" section of our websites. 3.5 Air France will make every effort to respect any Seat Option assignment reserved according to the present Conditions. The Customer is informed by the present Conditions that Air France may be required to modify Seat Option assignments for operational reasons related to security and/or safety measures or operational irregularities, even after boarding. In such cases, Air France cannot be held responsible. The price of the Seat Option will be reimbursed according to the terms listed in Article 5 below to Customers who could not benefit from a Seat Option reserved under the present Conditions. 3.6 A Seat Option reserved by a Customer is non-transferable. 3.7 A Seat Option reserved by a Customer may be transferred to another flight. 3.8 A Seat Option reserved by a Customer may be exchanged to purchase another available Seat Option in the "My Bookings" section of our websites. In this case, the Customer must pay any price difference between the Seat Options.

4.1 By reserving a Seat Option, the Customer agrees to meet the following cumulative conditions: (i) The Customer must have the capacity to enter into contractual relations. (ii) If the Customer chooses a Seat Option located near an emergency exit, he or she must be able to assist in the event of an evacuation and must therefore fulfil the attribution criteria defined by air regulations: for safety and security reasons, occupancy of these Seats is limited to passengers able to understand safety instructions and meet the physical requirements. This provision is meant to allow rapid access to emergency exits. Extra legroom seats cannot therefore be assigned to the following persons:

4.2 Seat Options may be located near galleys or restrooms. 4.3 When reserving a Seat Option, the Customer agrees to provide Air France with exact information and refrains from reserving if he or she does not meet the present Conditions. Failure to do so will result in Air France assigning a different seat to the Customer. 4.4 A Customer reserving a Seat Option can only do so in his or her own name or for a person who has duly assigned the Customer the authority to reserve a Seat Option in his or her name and account, hereafter named "Mandate Passenger". In this case, the Mandate Passenger is deemed to be familiar with and have accepted the present Conditions, and the Customer guarantees the respect of the Mandate Passenger for all the present Conditions. 4.5 The Seat Option is associated with an Air France flight number and must be used on the day of departure of the flight for which the Customer has purchased a Seat Option, unless the change has been made by the Customer. 4.6 The Seat Option purchased by a Customer is only refundable if under the cases provided for in article 5 "Refund conditions". 4.7 Members of the Flying Blueloyalty program will accumulate Miles and XP.

5.1 A Customer having reserved a Seat Option may only obtain a refund for the Price of the Seat Option in the following situations:

5.2 The Customer may request a refund of the Seat Option price by completing the online form in the "Contact Us" section of the Website. 5.3 A Customer having reserved a Seat Option will not be able to obtain a refund for the Price of the Seat Option in the event that the Customer has not respected or fulfilled the present Conditions or if the Customer who purchased a ticket for the Economy cabin is complimentary upgraded to the Premium, Business or La Première cabin. 5.4 If a paid upgrade is purchased, the Customer may request a refund of the previously purchased Seat Option by completing the online form in the "Contact Us" section of the Website.

Flying Blue members who have provided their Flying Blue number at the time of purchasing their ticket will benefit from the conditions below.

Only Flying Blue members who have provided their Flying Blue number at the time of purchasing their tickets can benefit from the conditions listed above. *Or Skipper

Air France will not be held responsible nor be considered as having failed in their obligations in the event of the non-performance of all or part of the reserved services if this breach is due to a case of Force Majeure as defined or interpreted by French jurisprudence. In this event, the Customer may not claim any indemnity, interest or compensation as result of a direct or indirect prejudice suffered by the non-delivery of services.

Customer data collected by Air France for the needs of Personalized Services at the Airport are handled according to the laws and regulations in force.  For more information, you are invited to consult our Security and Confidentiality Policysection.

Air France reserves the right to proceed with modifications to the Present General Conditions of Sale at any time. Customer subscription to the Seat Option is subject to the General Conditions of Sale in force at the booking time, unless a change to these General Conditions of Sale is required by law or a government authority (in which case this change will also apply to all bookings already made by the Customer).

The Present General Conditions of Sale are subject to French Law. In the event of litigation, only the French Courts will have jurisdiction except as otherwise indicated in the General Conditions of Sale.

The terms and expressions used in the present General Conditions of Sale are defined as follows: "Air France": Société Air France, a limited liability company incorporated under French law, with a registered office at 45 rue de Paris, F-95747 Roissy CDG Cedex, France, and registered with the Registry of Commerce and Companies of Bobigny under number 420 495 178. “Air France flights”: Short-haul flight (flights operated by an Airbus aircraft) or Medium-haul flight (flights operated in by an Airbus aircraft) or Long-haul flights comprising an AF flight number and provided by Air France, offering the possibility of reserving a Standard Seat. "Business Cabin": area aboard the aircraft for customers who have purchased a Business fare ticket. "Customer": an individual person of the age of majority with a reservation in the Economy cabin holding an e-ticket and wishing to reserve a Standard Seat. Air France advises all persons with reduced mobility who have special travel needs, notably those requiring more leg room, to contact SAPHIR services (via the "Contact us" section of our website) prior to reserving a Seat Option. "Economy Cabin": area aboard the aircraft for customers who have purchased an economy fare ticket. "General Conditions of Sale" or "Conditions" or "Present": the present Conditions defining the General Conditions of Sale for a Standard Seat Option.  "Premium Cabin": area aboard the aircraft located between the Business and Economy cabins for customers who have purchased a Premium fare ticket.  "Price": prices are shown in euros* and are per person, all taxes included. The price of a Standard Seat reservation depends on the Seat Option selected by the Customer and varies depending on travel dates, destination and seat area. The Price will be shown at the time of purchase. A confirmation email will be sent to the Customer after purchase. * Or the equivalent amount in local currency on our websites. The price is rounded to the nearest whole unit and varies according to exchange rates, which are revised twice per year "Standard Seat": any seat in the Economy Cabin except for seats sold as Seat Options (Seat at the front of the cabin, Duo Seats and Extra Legroom Seats.)  "Standard Seat Option": opportunity offered to Customers to reserve a Standard Seat under the present Conditions, subject to availability.  "Websites": Air France websites accessible through www.airfrance.com

2.1 A Customer may purchase a Standard Seat Option, subject to availability, on Air France Flights up to 30h before departure:

Some Customers can reserve a Standard Seat at the time of purchasing their ticket or, after purchasing their ticket, in the "My Bookings" section of ​​our websites up to 30h before flight departure. Within 30h before the flight, Standard Seat selection is free (For more information, please refer to article 5 - Refund Conditions). 2.2 This Option cannot be booked online when purchasing the ticket in the following cases: Customers with reduced mobility who require special services must contact the Saphir services (via the “Contact Us” section of our Websites) before booking a Standard Seat Option.

3.1 Customers can pay for the Standard Seat Option using one of the following payment cards: American Express, Mastercard/Eurocard, Visa, Diners, UATP, JCB. 3.2 Standard Seat Options can be paid in cash at Air France ticket offices. 3.3 Standard Seat Option can be paid using Miles. After purchasing their ticket, Flying Blue members can use Miles to pay for their Seat Option in the "My Bookings" section of our websites. 3.4 Blue Credits can be used to pay for Standard Seat Options.Bluebiz members can use their Blue Credits to pay for the Seat Option in the "My Bookings" section of our websites.

4.1 Air France will make every effort to respect any Standard Seat assignment reserved according to the present Conditions. The Customer is informed by the present Conditions that Air France may be required to modify Standard Seat assignments for operational reasons related to security and/or safety measures or operational irregularities, even after boarding. In such cases, Air France cannot be held responsible. The price of the Standard Seat will be reimbursed according to the terms listed in Article 5 below to Customers who could not travel on the seat number initially reserved under the present Conditions. 4.2 A Standard Seat Option reserved by a Customer is personal non-transferable. 4.3 A Standard Seat reserved by a Customer may be exchanged to purchase another available Standard Seat, subject to availability and payment of price differnce, either online in the "My Bookings" section of our websites or directly through your travel agent. 4.4 A Customer reserving a Standard Seat can only do so in his or her own name or for a person who has duly assigned the Customer the authority to reserve a Standard Seat in his or her name and account, hereafter named "Mandate Passenger". In this case, the Mandate Passenger is deemed to be familiar with and have accepted the present Conditions, and the Customer guarantees the respect of the Mandate Passenger for all the present Conditions. 4.5 The Seat Option is associated with an Air France flight number and must be used on the day of departure of the flight for which the Customer has purchased a Standard Seat , unless the change has been made by the Customer. 4.6 The Seat Option purchased by a Customer is only refundable if under the cases provided for in article 5 "Refund conditions". 4.7 Members of the Flying Blue loyalty program will accumulate Miles and XP.

5.1 A Customer having reserved a Standard Seat may only obtain a refund for the Price of the Standard Seat in the following situations:

5.2 The Client will not be eligable to obtain a reimbursement of the Standard Seat Price if the Seat is part of the fare. (The Customer can reserve, in this case, a Standard Seat free of charge up to 30h before flight departure. In this case, the Customer is not eligable to obtain a refund even if the Standard Seat reserved free of charge is no longer available at the time of travel (including in the event of irregularities and/or operational reasons). 5.3 A Customer having reserved a Standard Seat will not be able to obtain a refund for the Price of the Standard Seat in the event that the Customer who purchased a ticket for the Economy cabin is complimentary upgraded to the Premium, Business or La Première cabin. 5.4 If purchasing an Upgrade Option, the Customer may request a refund of the previously purchased Standard Seat Option by completing the online form in the "Contact Us" section of the Website. 5.5 A Customer may request a refund for the Price of a Standard Seat Option by submitting an online claim form, accessible via the "Contact us" section on our websites.

6.1 Air France and KLM Flying Blue Platinum members, Club 2000* card holders, Flying Blue Gold members and Flying Blue Silver members may reserve a Standard Seat free of charge provided that they have provided their Flying Blue number at the time of booking. This fee waiver also applies to traveling companions in the same booking. Customers who have not provided their Flying Blue card numbers at the time of purchasing their tickets can book a Standard Seat at applicable rates. *Or Skipper 6.2 Customers who have purchased a Flex fare can reserve Standard Seats free of charge.More information. 6.3 It is possible to reserve a Standard Seat free of charge depending on destinations and fare paid. 6.4 Customers with reduced mobility receive Standard Seat Selection at no extra charge if they make a request to our sales service in advance. 6.5 Children traveling alone and benefiting from our Kids Solo service receive Standard Seat Selection at no extra charge. 6.6 Families traveling with children (up to 14 years of age) are assigned Standard Seats at no extra charge at least 2 days before their flight’s departure. Air France will make every effort to ensure that families receive neighboring seats, as long as all family members are included on the same booking. Seat assignment will be communicated when boarding passes are issued.

Air France will not be held responsible nor be considered as having failed in their obligations in the event of the non-performance of all or part of the reserved services if this breach is due to a case of Force Majeure as defined or interpreted by French jurisprudence. In this event, the Customer may not claim any indemnity, interest or compensation as result of a direct or indirect prejudice suffered by the non-delivery of services.

Customer data collected by Air France for the needs of Personalized Services at the Airport are handled according to the laws and regulations in force. For more information, you are invited to consult our Data Security and Privacy Policysection.

Air France reserves the right to proceed with modifications to the Present General Conditions of Sale at any time. Customer subscription to the Seat Option is subject to the General Conditions of Sale in force at the booking time, unless a change to these General Conditions of Sale is required by law or a government authority (in which case this change will also apply to all bookings already made by the Customer).

The Present General Conditions of Sale are subject to French Law. In the event of litigation, only the French Courts will have jurisdiction except as otherwise indicated in the General Conditions of Sale.

Within these Terms and Conditions of Sale, the following terms are used with the meaning given below:

"Air France": Société Air France, a limited liability company under French law, whose registered office is located at 45, rue de Paris, F-95747 Roissy CDG Cedex, France, registered in the Bobigny Trade and Companies Register under number 420 495 178.

"Customer": an individual person of the age of majority who has booked a long-haul flight in the Economy cabin or a short-haul or medium-haul flight in the Economy cabin, who holds an electronic ticket and wishes to reserve a Seat Option. Any person with reduced mobility requiring special assistance, and in particular more legroom, is advised to contact the Saphir service (via the "Contact Us" section of our website) prior to reserving a Seat Option.

"Business Cabin" : area aboard the aircraft exclusive to customers who have purchased a Business fare ticket.

"Economy cabin": area aboard the aircraft for customers who have purchased an Economy fare ticket.

"Premium cabin": area aboard the aircraft located between the Business and Economy cabins for customers who have purchased a Premium fare ticket.

"Terms and Conditions of Sale"  or "Conditions" or "Present": the Conditions herein defining the General Conditions of Sale for a Seat Option.

"Empty Seat Option" or "My Extra Space Option" or "Seat Option": possibility offered to the Customer to reserve one or more "Empty Seats" and "My Extra Space" under the conditions defined herein, subject to availability.

"Price": price in euros*, including tax, per person for the benefit of reserving a Seat Option. The price of a Seat reservation depends on the Seat Option selected by the Customer and varies depending on travel dates, destination and the seat location on the aircraft. The Price will be indicated at the time of purchase. After purchase, a confirmation email will be sent to the Customer. * Or the equivalent amount in local currency on our websites. The price is rounded to the nearest whole unit and varies according to exchange rates, which are revised twice per year.

"Empty seat": one or more seats in the Economy cabin which has been blocked by a customer in addition to his or her allocated seat, allowing the customer to travel with more privacy. The customer does not have exclusive use of the blocked seats, which may sometimes be used by other customers seated in the same row.

"My Extra Space": all seats in the same row (i.e. seats not separated by an aisle) in the Economy cabin which are blocked off by a customer in addition to his or her allocated seat, allowing him or her to travel with more privacy, space and comfort for personal use.

"Websites": Air France websites accessible via www.airfrance.com

“Air France flight”: Long-haul, Medium-haul and Short-haul flights, with an Air France flight number and operated by Air France, allowing you to reserve a Seat Option.

“Short-haul flight”: Short-haul flight with an Air France flight number and operated by Air France, allowing you to reserve a Seat Option.

“Long-haul flight”: Long-haul flight with an Air France flight number and operated by Air France, allowing you to reserve a Seat Option.

« “Medium-haul flight”: Medium-haul flight with an Air France flight number and operated by Air France, allowing you to reserve a Seat Option.

2.1 A Customer may purchase a Seat Option on Air France Flights :

2.2 In the case of a Flying Blue reward ticket, the Customer may reserve a Seat Option when checking in online.

2.3 The Customer, in possession of a group ticket, may reserve a Seat Option at the time of online check-in.

2.4. The "My Extra Space" Seat Option cannot be booked for children traveling alone or children using the Kids Solo service

3.1 Customers can pay for the Seat Option using one of the following payment cards: American Express, Mastercard/Eurocard, Visa, Diners, UATP, JCB. 3.2. For Flying Blue members, payment for the Seat Option can be made by debiting Flying Blue Miles.

3.3 Blue Credits can be used to pay for Seat Options. BlueBiz members can use their Blue Credits to pay for the Seat Option in the "My Bookings" section of our website.

3.4 Air France will make every effort to respect the allocation of the Seat Option as reserved in accordance with these Conditions. The Customer is hereby informed that Air France may be obliged, for operational reasons related to safety and/or security requirements, or due to operating irregularities, to modify the allocation of the Seat Option, including after boarding. In this case, Air France may not be held liable, and the Customer who was unable to benefit from the Seat Option in accordance with the terms and conditions set forth herein, will be reimbursed for the price of the Seat Option in accordance with the Terms and Conditions set forth in article 5 below.

3.5 A Seat Option reserved by a Customer is non-transferable.

3.6. A Seat Option reserved by a Customer may not be transfered to another flight.

3.7. A Seat Option reserved by the Customer cannot be modified for the purchase of another Seat Option on the same flight.

4.1 By reserving a Seat Option, the Customer must have the capacity to enter into contractual relations.

4.2 When reserving a Seat Option, the Customer agrees to provide Air France with exact information and refrains from reserving if he or she does not meet the present Conditions. Failure to do so will result in Air France assigning a different seat to the Customer.

4.3 A Customer reserving a Seat Option can only do so in their own name or for a person who has duly assigned the Customer the authority to reserve a Seat Option in their name and account, hereafter named "Mandate Passenger". In this case, the Mandate Passenger is deemed to be familiar with and have accepted the present Conditions, and the Customer guarantees the respect of the Mandate Passenger for all the present Conditions.

4.4 The Seat Option is associated with an Air France flight number and must be used on the day of departure of the flight for which the Customer has purchased a Seat Option.

4.5 The Seat Option purchased by a Customer is only refundable if it meets the refund criteria listed in article 5 "Refund conditions".

Members of theFlying Blueloyalty program will accumulate Miles.

5.1 5.1 A Customer having reserved a Seat Option may only obtain a refund for the Price of the Seat Option in the following situations:

5.2 The Customer may request a refund of the Seat Option by completing the online form accessible in the "Contact Us" section of the Website. 5.3 A Customer having reserved a Seat Option will not be able to obtain a refund for the Price of the Seat Option in the event that the Customer has not respected or fulfilled the present Conditions or if the Customer who purchased a ticket for the Economy cabin is complimentary upgraded to the Premium, Business or La Première cabin.

5.4 If purchasing a paid upgrade, the Customer may request a refund of the previously purchased Seat Option by completing the online form in the "Contact Us" section of the Website.

Air France shall not be liable and shall not be deemed to have failed to perform its obligations in the event of non-delivery of all or part of the services booked if this is due to a case of force majeure as defined or interpreted by French jurisprudence. In this case, the Customer shall not be entitled to any indemnity, interest or compensation for direct or indirect damage suffered as a result of the non-delivery of services.

Customer data collected by Air France for the needs of Seat Options are handled according to the laws and regulations in force. For more information, please consult our Data Security and Privacy Policy.

Air France reserves the right to make changes to these products and these Conditions at any time. Seat Options will be subject to the General Terms and Conditions in effect at the time of purchase unless a change to these General Terms and Conditions is required by law or a governmental authority (in which case such change will also apply to all bookings already made).

These General Terms and Conditions of Sale are governed by French law. In case of dispute, the French courts shall have exclusive jurisdiction, unless otherwise indicated in the General Terms and Conditions of Sale.

Within these Terms and Conditions of Sale, the following terms are used with the meaning given below:  "Air France": Société Air France, a limited liability company under French law, with main offices at 45, rue de Paris, F-95747 Roissy CDG Cedex, France, and registered in the Bobigny Trade and Companies Register under number 420 495 178. "Customer": an individual person of legal age who has booked a flight in the Premium Economy cabin, who has an e-ticket, and who wishes to purchase a Premium Seat Option. Air France recommends that all persons with reduced mobility who have special travel needs, including passengers requiring more leg room, contact Saphir services (via the "Contact us" section of our website) prior to reserving a Premium Seat Option. "Business Cabin" : area aboard the aircraft exclusive to customers who have purchased a Business fare ticket.  "Economy cabin": area aboard the aircraft for customers who have purchased an Economy fare ticket. "Premium cabin": area aboard the aircraft located between the Business and Economy cabins for customers who have purchased a Premium fare ticket. "Terms and Conditions of Sale"  or "Conditions" or "Present": the  Conditions herein defining the General Conditions of Sale for a Premium Seat Option. "Premium Seat Option"  : opportunity offered to Customers to reserve a Premium Seat Option under the present Conditions, subject to availability. "Price" : prices are shown in euros* and are per person, all taxes included. The price of a Premium Seat reservation depends on the travel date, destination, and location of the seat on the aircraft. The price of the Premium Seat reservation will be listed during the booking process and the Customer will receive a confirmation email after purchase. * Or the equivalent amount in local currency on our websites. The price is rounded to the nearest whole unit and varies according to exchange rates, which are reviewed twice per year.  "Premium Seat": any seat in the Premium cabin. "Websites": Air France websites accessible viawww.airfrance.com “Air France flight”: Long-haul flight with an Air France flight number and operated by Air France, allowing you to book a Premium Seat Option.

2.1 A Customer may purchase a Premium Seat Option on Air France Flights up to 30 hours before their flight, depending on availability: 

Certain Customers can book a Premium Seat at the time of ticket purchase or subsequently in the "My Bookings" section of our website up until 30 hours before their flight's departure. Less than 30 hours before their flight, the possibility of reserving a Premium Seat is free of charge (For more information, please refer to Article 5 - Terms and Conditions of Refunds). 2.2 The Premium Seat Option cannot be booked online for Customers with reduced mobility who require special services. These Customers must contact the Saphir services (via the “Contact Us” section of our Websites) before booking a Premium Seat Option.

3.1 Customers can pay for the Premium Seat Option using one of the following payment cards: American Express, Mastercard/Eurocard, Visa, Diners, UATP, JCB. 3.2 Premium Seat Options can be paid in cash at Air France ticket offices. 3.3 After purchasing their ticket, Flying Blue members can use Miles to pay for their Premium Seat Option in the "My Bookings" section of our website. 3.4 Blue Credits can be used to pay for Premium Seat Options. BlueBiz members can use their Blue Credits to pay for the Premium Seat Option in the "My Bookings" section of our website.

4.1 Air France will make every effort to respect the allocation of the Premium Seat reserved in accordance with these Conditions. The Customer is hereby informed that Air France may be obliged, for operational reasons related to safety and/or security requirements, or due to operating irregularities, to modify the allocation of the Premium Seat, including after boarding. In this case, Air France may not be held liable, and the Customer who was unable to travel on the Premium Seat number initially booked in accordance with the terms and conditions set forth herein, will be reimbursed the Premium Seat fare in accordance with the Terms and Conditions set forth in article 5 below. 4.2 A Premium Seat Option reserved by a Customer is non-transferable.  4.3 A Premium Seat Option reserved by a Customer may be exchanged for another Premium Seat on a different flight, availability allowing, in the "My Bookings" section of our website, at an Air France ticketing office, or at their regular point of sale. The Customer must pay any price difference between the Premium Seat Options.  4.4 A Customer reserving a Premium Seat Option can only do so in their own name or for a person who has duly assigned the Customer the authority to reserve a Premium Seat Option in their name and account, hereafter named "Mandate Passenger". In this case, the Mandate Passenger is deemed to be familiar with and have accepted the present Conditions, and the Customer guarantees the respect of the Mandate Passenger for all the present Conditions.  4.5 The Premium Seat Option is associated with an Air France flight number and must be used on the day of departure of the flight for which the Customer has purchased a Premium Seat Option, unless the change has been made by the Customer.  4.6 The Seat Option purchased by a Customer is only refundable if it meets the refund criteria listed in article 5 "Refund conditions".  4.6 The Seat Option purchased by a Customer is only refundable if it meets the refund criteria listed in article 5 "Refund conditions".

5.1 A Customer having reserved a Premium Seat Option may only obtain a refund for the Price of the Premium Seat Option in the following situations: The flight for which the Customer reserved the Premium Seat Option is canceled and the Premium Seat Option could not be honored on the rebooked flight, Air France reassigned the Customer to another Premium Seat or equivalent due to operational reasons related to operational irregularities or security and/or safety requirements. 5.2 The Customer will not be able to receive a refund for the Price of the Premium Seat if this Seat is part of their ticket Price. In this case, the Customer will not receive a refund even if the Premium Seat that was booked for free is no longer available at the time of travel (including in the event of operational irregularities and/or safety requirements).  5.3 The Customer who booked a Premium Seat will not receive a refund, if the Customer received a complimentary upgrade to the Business cabin. 5.4 If purchasing an Upgrade Option, the Customer may request a refund of the previously purchased Premium Seat Option by completing the online form in the "Contact Us" section of the Website. 5.5 A Customer may request a refund for the Price of a Premium Seat Option by submitting an online claim form, accessible via the "Contact us" section on our websites.

Air France and KLM Flying Blue Platinum members, Club 2000* card holders, Flying Blue Gold members and Flying Blue Silver members may reserve a Premium Seat free of charge granted they have provided their Flying Blue number at the time of booking. This fee waiver also applies to traveling companions in the same booking. Customers who have not provided their Flying Blue card numbers at the time of purchasing their tickets can book a Premium Seat at applicable rates.  *Or Skipper

Within these Terms and Conditions of Sale, the following terms are used with the meaning given below: 

"Air France": Société Air France, a limited liability company under French law, with main offices at 45, rue de Paris, F-95747 Roissy CDG Cedex, France, and registered in the Bobigny Trade and Companies Register under number 420 495 178. "Customer": a person of legal age who has booked a flight in the Business cabin, has an e-ticket and wishes to purchase a Business Seat Option. Air France recommends that all persons with reduced mobility who have special travel needs, including passengers requiring more legroom, contact Saphir services (via the "Contact us" section of our website) before reserving a Business Seat Option. "Business Cabin": area aboard the aircraft exclusive to customers who have purchased a Business fare ticket.  "Economy cabin": area aboard the aircraft for customers who have purchased an Economy fare ticket. "Premium cabin": area aboard the aircraft located between the Business and Economy cabins for customers who have purchased a Premium Economy fare ticket. "Terms and Conditions of Sale" or "Conditions" or "Present": the Conditions herein defining the General Conditions of Sale for a Business Seat Option. "Business Seat Option": opportunity offered to Customers to reserve a Business Seat Option under the present Conditions, subject to availability. "Price": prices are shown in euros* and are per person, all taxes included. The price of a Business Seat reservation depends on the travel date, destination, and location of the seat on the aircraft. The price of the Business Seat reservation will be listed during the booking process and the Customer will receive a confirmation email after purchase. * Or the equivalent amount in local currency on our websites. The price is rounded to the nearest whole unit and varies according to exchange rates, which are reviewed twice per year.  "Business Seat": any seat in the Business cabin. "Websites": Air France websites accessible viawww.airfrance.com “Air France flight”: Long-haul flight with an Air France flight number and operated by Air France, allowing you to book a Business Seat Option. “Long-haul flight”: all intercontinental routes to and from Metropolitan France and Corsica and to Africa (except North Africa), the Middle East (except Israel), the Americas, the Caribbean, the Indian Ocean, Asia, and Oceania.

2.1 A Customer may purchase a Business Seat Option on Air France Flights up to 30 hours before their flight, depending on availability:

Certain Customers can book a Business Seat at the time of ticket purchase or subsequently in the "My Bookings" section of our website up until 30 hours before their flight's departure. Reserving a Business Seat is free of charge less than 30 hours before their flight (For more information, please refer to Article 5 - Terms and Conditions of Refunds).

2.2 The Business Seat Option cannot be booked online for Customers with reduced mobility who require special assistance. These Customers must contact the Saphir services (via the “Contact Us” section of our Websites) before booking a Business Seat Option.

3.1 Customers can pay for the Business Seat Option using one of the following payment cards: American Express, Mastercard/Eurocard, Visa, Diners, UATP, and JCB.

3.2 Business Seat Options can be paid in cash at Air France ticket offices.

3.3 After purchasing their ticket, Flying Blue members can use Miles to pay for their Business Seat Option in our website’s “My Bookings” section.

3.4 Blue credits can be used to pay for Business Seat Options. Bluebiz members can use their blue credits to pay for the Business Seat Option in our website’s “My Bookings” section.

4.1 Air France will make every effort to respect the allocation of the Business Seat reserved per these Conditions. The Customer is hereby informed that Air France may be obliged, for operational reasons related to safety and/or security requirements, or due to operating irregularities, to modify the allocation of the Business Seat, including after boarding. In this case, Air France may not be held liable, and the Customer who was unable to travel on the Business Seat number initially booked under the Terms and Conditions set forth herein will be reimbursed the Business Seat fare under the Terms and Conditions outlined in article 5 below.

4.2 A Business Seat Option reserved by a Customer is non-transferable. 

4.3 A Business Seat Option reserved by a Customer may be exchanged for another Business Seat on a different flight, availability allowing, in the "My Bookings" section of our website, at an Air France ticketing office, or at their regular point of sale. The Customer must pay any price difference between the Business Seat Options. 

4.4 A Customer reserving a Business Seat Option can only do so in their name or for a person who has duly assigned the Customer the authority to reserve a Business Seat Option in their name and account, hereafter named "Mandate Passenger". In this case, the Mandate Passenger is deemed to be familiar with and has accepted the present Conditions, and the Customer guarantees the respect of the Mandate Passenger for all the present Conditions. 

4.5 The Business Seat Option is associated with an Air France flight number and must be used on the day of departure of the flight for which the Customer has purchased a Business Seat Option unless the change has been made by the Customer. 

4.6 The Business Seat Option purchased by a Customer is only refundable if it meets the refund criteria listed in article 5 "Refund conditions". 

4.7 Members of theFlying Blueloyalty program will accumulate Miles and XP.

5.1 A Customer who has reserved a Business Seat Option may only obtain a refund for the price of the Business Seat Option in the following situations: the flight for which the Customer reserved the Business Seat Option is canceled and the Business Seat Option could not be honored on the rebooked flight, Air France reassigned the Customer to another Business Seat or equivalent due to operational reasons related to operational irregularities or security and/or safety requirements.

5.2 The Customer will not be able to receive a refund for the price of the Business Seat if this Seat is part of their ticket price. In this case, the Customer will not receive a refund even if the Business Seat that was booked for free is no longer available at the time of travel (including in the event of operational irregularities and/or safety requirements). 

5.3 The Customer who booked a Business Seat will not receive a refund if the Customer received a complimentary upgrade to the La Première cabin.

5.4 If purchasing an Upgrade Option, the Customer may request a refund of the previously purchased Business Seat Option by completing the online form in the "Contact Us" section of the Website.

5.5 A Customer may request a refund for the price of a Business Seat Option by submitting an online claim form, accessible via the "Contact us" section on our website.

6.1 Air France and KLM Flying Blue Platinum members, Club 2000* card holders, Flying Blue Gold members, and Flying Blue Silver members may reserve a Business Seat free of charge granted they have provided their Flying Blue number at the time of booking. This fee waiver also applies to traveling companions in the same booking. Customers who have not provided their Flying Blue card numbers at the time of purchasing their tickets can book a Business Seat at applicable rates.  *Or Skipper

6.2 Customers who have purchased a Flex fare can reserve Business Seats free of charge.More information.

6.3 Customers with reduced mobility receive Business Seat Selection at no extra charge if they request our sales service in advance.

6.4 Children traveling alone and benefiting from our Kids Solo service receive Business Seat Selection at no extra charge.

6.5 Families traveling with children (up to 12 years of age) are assigned Business Seats at no extra charge at least 2 days before their flight’s departure. Air France will make every effort to ensure that families receive neighboring seats if all family members are included in the same booking. Seat assignments will be communicated when boarding passes are issued.

6.6 Customers traveling under a Corporate contract (except bluebiz contracts).

On short-haul and medium-haul flights, the Business Seat option is free for any customers who have a Standard or Flex fare ticket. 

1.1 Economy Comfort seats, seats offering additional leg room, and preferred seats in the Economy cabin are available in the Economy Comfort zone in the Economy cabin on intercontinental KLM flights and European KLM flights operated by a Boeing 737. Economy Comfort seats are subject to availability and involve an additional fee.

2.1. A Customer may reserve a Seat Option for certain KLM flights:

A Customer traveling on a Flying Blue Award ticket can reserve a Seat Option in the “Check-in” or “Your reservations” sections of the website after purchasing the ticket or during the online check-in process. A Customer traveling on a group ticket can reserve a Seat Option during the online check-in process and at certain interactive kiosks or check-in counters in certain airports. 2.2 Customers can pay for the Seat Option using one of the following payment cards: American Express, Mastercard/Eurocard, Visa, Diners, UATP, JCB. 2.3 BlueBiz members can use their Blue Credits to pay for the Seat Option. 2.4 Flying Blue Platinum members may book an Economy Comfort seat, a seat offering additional leg room, or a preferred seat in the Economy cabin at no extra charge. Flying Blue Gold and Silver members can book an Economy Comfort seat, a seat offering additional leg room or a preferred seat in the Economy cabin at a discount rate. To use these advantages, customers must log in as Flying Blue members when booking. In all other cases, Flying Blue members may book an Economy Comfort seat, a seat offering additional leg room or a preferred seat in the Economy cabin at the regular fare. 2.5 We will make every reasonable effort to fulfill your request for an Economy Comfort seat, a seat offering additional leg room or a preferred seat in the Economy cabin. However, we reserve the right to assign or reassign an Economy Comfort seat, a seat offering additional leg room or a preferred seat in the Economy cabin at any time, even after boarding of the aircraft, for operational, safety or security reasons. The final decision will be made by the ground staff and the operating crew on the day of the flight. 2.6 To purchase an Economy Comfort seat, a seat offering additional leg room or a preferred seat in the Economy cabin, you certify that you possess the legal authority to enter into this agreement, and subsequently to be bound by the terms and conditions of this agreement. 2.7 In addition, you certify that all information supplied by you in a request for a particular seat is accurate and that your reservation is not speculative, false or fraudulent. You also certify that your reservation is for yourself, or for another person on whose behalf you are entitled to act. This person must also comply with the requirements set out in paragraph 2.1.

3.1 In the event that you are not assigned an Economy Comfort seat, a seat offering additional leg room, or a preferred seat in the Economy cabin after purchase, you are entitled to a refund corresponding to the amount paid for the specific portion of your trip in which a Seat Option was not provided. Conditions for obtaining a refund for a Seat Option: — you were rebooked on another flight:

— we changed the aircraft type and there were no Economy Comfort seats, seats offering additional leg room, or preferred seats in the Economy cabin available on the alternative aircraft; — for operational, safety or security reasons, we made use of our right to assign or reassign your Economy Comfort seat, seat offering additional leg room, or preferred seat in the Economy cabin either before or after boarding. 3.2 You can request a refund of the Price paid for your Seat Option by submitting an online refund request form available in the “Contact us” section of our site. 3.3 No refund will be made if you do not meet the criteria listed above.

4.1 ECONOMY COMFORT SEATS This service offers you an Economy Comfort seat in the Economy cabin when this option is available. While Economy Comfort seats provide extra leg room and more seat recline, the services offered in the Economy Comfort zone are the same as those provided in the standard Economy cabin. For example, this zone receives the standard Economy cabin meal service. 4.2 SEATS OFFERING ADDITIONAL LEG ROOM This service offers you a seat with additional leg room in the Economy cabin when this option is available. No other features distinguish this product from the other products in the Economy cabin. For example, this zone receives the standard Economy cabin meal service. Please note that other passengers may be seated in front of the seats offering additional leg room during your flight. 4.3 ECONOMY CABIN PREFERRED SEATS This service offers you preferred seats in the Economy cabin when this option is available. Preferred seats include both aisle and window seats situated just behind the Economy Comfort zone, as well as in a row of 2 seats. Please note that some of these seats do not fully recline. No other features distinguish this product from the other products in the Economy cabin. For example, this zone receives the standard Economy cabin meal service.